Sephra Commercial Chocolate & Fondue Fountains - Manual (Page 32)

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APPENDIX II
SEPHRA MAINTENANCE SERVICE
The Sephra Maintenance Service satisfies the Scheduled Operator Maintenance clause
contained in the product warranty, and provides you, our valued customer, with a quick
and reliable way to ensure that your Commercial Sephra Chocolate Fountain will
continue to perform at its optimum performance level for many years. Regular
maintenance by qualified technicians must be performed on any equipment if it is to
provide the long term service for which it was designed.
TERMS AND CONDITIONS:
1. The fee for the Sephra Maintenance Service includes the inspection of the items
shown below to ensure that they are functioning properly and the replacement of the
items indicated. Additionally, any work which may fall under the Limited Lifetime
Warranty will also be performed and parts replaced as required pursuant to such
warranty.
2. You have the responsibility to pay for shipping and insurance charges to ship your
fountain to Sephra LLC (“Sephra”) to be serviced. Sephra is not responsible for any
damage incurred during shipping. A part of this Service Service, Sephra will pay for
return shipping to you via FedEx Ground service.
3. The fountain must be thoroughly cleaned, packaged and shipped to Sephra, in the
black carrying case inside a shipping box. The fountain should be returned in the black
carrying case. If the fountain arrives without its’ case, you will be charged the cost of a
new case in which to return the fountain to you. If the fountain is received by Sephra not
cleaned, a $40 cleaning fee will be charged. Do not send the tier set of the fountain. The
fountain must also be clean. Prior to shipping your fountain to Sephra, please call to
receive an RMA or Return Authorization number. This number must be written on the
outside of the shipping box and enclosed inside with the fountain proof of purchase, and
an explanation of what the problem is.
4. If additional parts and labor are required beyond the scope of the Sephra Maintenance
Service, you will be notified as to what parts and labor are needed. No repairs beyond the
scope of this Sephra Maintenance Service will be made without your authorization either
verbal or written.
5. Purchase of the Sephra Maintenance Service does not extend the fountain warranty on
the motor or parts.
6. Please allow up to 5 business days for service to be completed once we have received
your fountain, and 5-7 days for return shipping. Expedited 2 (two) day service can be