ITC IRMA TruPoint Blood Analysis System - Manual (Page 82)

5.4
PROBLEM CORRECTIVE ACTION(S)
EQC F AILURES 1. Clean edge connector and IR probe. See Section 6-
Maintenance.
2. Repeat EQC test.
3. Call your service provider.
T EMPERATURE TEST F AILURES 1. Clean IR probe. See Section 6-Maintenance.
2. Verify that the correct Temperature Card cal code is used.
3. Verify that analyzer and Temperature Card have
equilibrated to room temperature. If a temperature test
fails, wait at least 1 minute before re-testing with the same
Temperature Card.
4. Repeat temperature test using same Temperature Card; if
temperature test fails again, use a different Temperature
Card (if available).
5. Clean the Temperature Card. See Section 6-Maintenance.
6. Call your service provider.
TROUBLESHOOTING SPECIFIC
OPERATING PROBLEMS
A screen message signals the presence of a specific operating, data entry, or
screen selection problem or condition, explains its probable cause, and guides
the user through the resolution process. If necessary, call your service
provider for assistance.
SCREEN MESSAGE REASON FOR
MESSAGE
CORRECTIVE ACTION
S ENSOR ERRORS
“Sensor error-
Use new cartridge”
or
S UPPRESSED R ESULT
Analyte value displays
“---”
Displays upon receipt of a
sensor error during testing. 1. Remove and dispose of the
cartridge; retest with a new
cartridge.
2. Verify that cartridges are properly
equilibrated.
3. Verify that test procedures are being
followed.
4. If a high rate of sensor errors
persists, clean the IR probe and
edge connector (see Section 6-
Maintenance).
5. If a high rate of sensor errors
persists, run an EQC test and call
your service provider for assistance.