Vinpower Digital Titan Lightscribe Autoloader - Manual (Page 53)

51
Chapter 3: Trouble Shooting
Why do I get “Label Not Found” error message?
 Please verify that the label file does not contain any symbols or foreign characters.
 Please verify that the label file has a “lsi” extension, like “abc.lsi”
 Please verify that the label file is located under the root of your data CD.
 Please verify that the Label CD wasn’t created under Roxio’s Drag to Disc, Nero’s InCD or
Windows XP or Vista’s built-in burning software.
 Please verify that the correct writer was selected during the software installation.
No display on LCD or the unit does not operate when the power is on.
 Check the connections for the power cable and ensure that the power outlet is working correctly.
 Make sure that the rear-panel power voltage setting matches the voltage of your power outlet.
 If the autoloader was stored in a location where the temperature dropped below 32°F (0°C) within
the past 24 hours, leave the autoloader in a warm room with a temperature of at least 65°F (19°C)
for four hours prior to powering the autoloader on.
Drives cannot read disc and shows error message.
 Check the format of the master CD/DVD/BD
 Check the master CD/DVD/BD itself for damage.
 Your master disc may be copy protected. Normally, most of the Blu-Ray or DVD movies and some
of the CDs you purchase from stores have copy protection encoded on them.
Buttons do not function.
 The autoloader may still be busy performing a task. Give it some time and press the button again.
To interrupt the current running process, press the ESC/Escape button and hold it for several
seconds. If it still doesn't work, turn the machine off, and then restart the machine after a minute.
Copy completed, but the copies are not readable / executable.
 Use the “compare” feature to check the copied disc (data discs only).
 Based on our experience, the quality of your media plays a big role on this part. Try to use high
quality media to prevent such problems.
 Use another BD/DVD/CD player/ROM to test the copied media. Sometimes, your BD/DVD/CD
Player/ROM may not be compatible with recordable BD/DVD/CD disc.
The failure rate is high.
 Lower the “write speed” and try again. See “Select Burn Speed” on page 28.
 The quality of your blank discs may be poor.
 The quality of your master disc may be poor.
Do I need to upgrade my autoloader's firmware?
 Unless your system is getting unstable, we strongly suggest not upgrading your autoloader's
firmware. Please contact Tech Support if your system is getting unstable.
Cannot boot-up or fails to upgrade firmware.
 Contact Tech Support.
Can I load data directly from my computer to my autoloader's Hard Drive?
 No, your autoloader's Hard Drive has a unique file system that computers will not recognize. Thus,
you can't perform any read/write operations to the Hard Drive from your computer.
Why won't some drives copy?
 Reset the system settings back to default. (See “Load Default” on page 41)
 Drives are consumable parts and every drive has a finite lifespan. After a period of time, they do
tend to wear out. Please contact Tech Support Service for assistance.
F.Y.I - Replacing any component(s) of the autoloader without Tech Support Service’s consent will
void the autoloader’s warranty instantly.