Motorola DCT3412 - Manual (Page 14)

1-6 Introduction
Calling for Repairs
If a Motorola DCT3xxx set-top requires repair service, please call one of the following Motorola
Authorized Service Centers:
Company
From USA
or Canada
Outside USA
or Canada
World Wide Digital 1-800-227-0450 1-956-541-0600
Teleplan 1-800-352-5274 1-302-322-6088
To ensure efficient service, request a Return for Service Authorization (RSA) number. Be sure to
display the RSA number prominently on all equipment boxes.
The Service Center will provide the shipping address of the location performing your repairs.
To ship your equipment for repair:
1 Pack the unit securely, if possible in its original factory shipping carton.
2 Print or display the RSA number so it is easily visible on all equipment boxes.
3 Enclose a note describing the exact problem. Complete and enclose the checklist provided
with the unit.
4 Ship the unit PREPAID to the address provided by the Service Center.
DCT3412 Installation Manual