Inter-Tel Axxess - Manual (Page 174)

Page 158
System Features
AXXESS ® ADMINISTRATOR’S GUIDE – January 2004
Emergency Call Feature
•
If the user accesses a trunk or trunk group and dials any Emergency Number (1-10), the
trunk or trunk group does not validate the station originating the emergency call against
the trunk group’s Emergency Day/Night Outgoing Access List. An idle trunk is seized,
and the system automatically dials the emergency number.
•
If the user accesses ARS and dials any Emergency Number (1-10):
a. The call is routed to Route Group 1.
b. The call tries the first facility group in Route Group 1.
c. The trunk group or node trunk group validates the station originating the emer-
gency call against the group’s Emergency Day/Night Outgoing Access List.
d. If the call is denied, the call tries the next member in the facility group. If each
member denies the call, the call tries the next facility group in Route Group 1’s list.
If everything is denied due to Emergency Outgoing Access, the call is routed once
again to Route Group 1. The call then tries the first facility group in Route Group
1. The trunk group or node trunk group does not validate the station originating the
emergency call against the group’s Emergency Day/Night Outgoing Access List. If
no trunks are available, the call tries the next member in the facility group. If all of
the members are unavailable, the call camps-on to Route Group 1 until a trunk is
available.
NOTE: Inter-Tel highly recommends that only local trunks be installed and used for
emergency trunk access and that only local trunks be programmed in Route Group 1.
Programming a node in Route Group 1 may cause the system to access a trunk on a
separate node when ARS is used for emergency access. If this occurs, Emergency Out-
going Access is no longer validated.
The system will allow the Dialing Wait After Connect timer to expire and will then dial the
digit string programmed in the database as the emergency number.
At the time the call is processed, a minor alarm will be generated by the system and sent to all
administrator stations. Also if the Message Print option is enabled, the alarm message is sent to
the designated output port.
EMERGENCY CALL FEATURE
AXXESS DATABASE:
Station user
dials 911
EMERGENCY EXT. =
TRUNK GROUP 1 (92001)
EMERGENCY No. = 911
CALL PLACED
TO 911
ALARM #11
DISPLAYED
MESSAGE PRINTOUT,
IF ENABLED
OR
DIRECT TRUNK ACCESS