Inter-Tel Axxess - Manual (Page 292)

Page 276
Voice Processing Features
AXXESS ® ADMINISTRATOR’S GUIDE – January 2004
Call Routing Announcement
CALL ROUTING ANNOUNCEMENT
The Call Routing Announcement application can be used as a simple playback device that
plays a message and then hangs up to disconnect the call. This is especially useful for program-
ming hunt group announcement and overflow stations. Or, the Call Routing Announcement
application can use digit translation which allows the caller to press a single digit for access to
a station, hunt group, or mailbox.
When a Call Routing Announcement application is used as a hunt group announcement or
overflow station, calls to the application automatically stop circulating through the hunt group
if the caller selects a valid digit translation option. This allows the application to send the call
to other stations without the call being “pulled back” into the hunt group when a hunt group
station becomes available and answers the call. However, if the caller does not dial a valid digit
translation option, the call will be pulled back if a hunt group member answers.
CALL TO CALL ROUTING ANNOUNCEMENT
Call Routing Announcement
answers and plays a recording.
Call Routing Announcement hangs
up. (If this is an announcement or
overflow station, the call returns to
the hunt group.)
WITHOUT DIGIT TRANSLATION
CALL TO CALL ROUTING ANNOUNCEMENT
Call Routing Announcement
answers and plays a greeting
WITH DIGIT TRANSLATION
Caller selects option
Call is sent to sta-
tion, hunt group,
voice mail, operator
destination, digit
translation node, or
directory as deter-
mined by Timeout
programming. Call is sent to sta-
tion, hunt group,
voice mail, operator
destination, digit
translation node, or
directory as deter-
mined by digit pro-
gramming.
Caller does not
select an option
(Timeout)