Inter-Tel Axxess User Manual
Page 52
Page 36
Administrator Procedures
AXXESS
®
ADMINISTRATOR’S GUIDE – January 2004
Programming and Using DSS/BLF Buttons
T
RANSFERRING
CALLS
TO
STATIONS
:
1.
While on a call, press the desired DSS/BLF button. The call is placed on transfer hold.
a. Transfer to a station that is forwarded to voice mail: You hear repeating double
tones and the display shows DEST FORWARDED TO VOICE MAIL.
b. Transfer to voice mail: The system waits for you to enter the mailbox number.
The display shows ENTER MAILBOX. Enter the desired mailbox number. If you
do not enter a mailbox number before you hang up, the caller will be connected to
the voice mail unit and must enter the mailbox number after listening to the intro-
ductory prompts.
c. Transfer-to-park: If transferring to a park location, hang up or press the Hold but-
ton to complete the transfer. Then page the desired party and announce the call.
The party must reverse transfer the call. Note that if the call is not answered, it will
recall your station if transferred directly, or it will recall the called transfer-to-park
location’s attendant if transferred to hold.
2.
If desired, wait for an answer and announce the call. If you are calling a device that
does not accept handsfree calls (such as an automated attendant or transfer-to-park loca-
tion), the display shows HANG UP TO FINISH TRANSFER.
3.
You have the following options:
To complete the transfer: Hang up or press another Call button. The display shows
CALL TRANSFERRED TO (username).
To transfer the call to hold: Press the Hold button or press
and enter the Indi-
vidual Hold feature code (336). The call will not ring or send call waiting signals until
the Hold timer expires.
To try another station: Press another DSS/BLF button.
To return to the caller: Press the lit Call button, trunk button, or
button.
R
EVERSE
TRANSFERRING
(
PICKING
UP
A
CALL
RINGING
OR
HOLDING
AT
ANOTHER
EXTENSION
):
EITHER, enter the Reverse Transfer feature code (4) and then press the DSS/BLF
button of the station where the call is ringing.
OR, press the desired DSS/BLF button, and then press
and enter the Reverse
Transfer feature code (4).
∞
IC
∞