Juniper Networks MX480 - Manual (Page 351)

Related
Documentation
Replacing an MX480 Routing Engine on page 184 •
• Displaying MX480 Router Components and Serial Numbers on page 315
• Contacting Customer Support on page 327
• Returning a Hardware Component to Juniper Networks, Inc. on page 327
• Guidelines for Packing Router Components for Shipment on page 330
Contacting Customer Support
You can contact Juniper Networks Technical Assistance Center (JTAC) 24 hours a day,
7 days a week in one of the following ways:
• On the Web, using the Case Manager link at:
http://www.juniper.net/support/
• By telephone:
From the US and Canada: 1-888-314-JTAC
From all other locations: 1-408-745-9500
If contacting JTAC by phone, enter your 11-digit case number followed by the # key if
this is an existing case, or press the * key to be routed to the next available support
engineer.
When requesting support from JTAC by telephone, be prepared to provide the following
information:
• Your existing case number, if you have one
• Details of the failure or problem
• Type of activity being performed on the platform when the problem occurred
• Configuration data using one or more of the show commands
Related
Documentation
Returning a Hardware Component to Juniper Networks, Inc. on page 327 •
Returning a Hardware Component to Juniper Networks, Inc.
If a problem cannot be resolved by the JTAC technician, a Return Materials Authorization
(RMA) is issued. This number is used to track the returned material at the factory and to
return repaired or new components to the customer as needed.
NOTE: Do not return any component to Juniper Networks, Inc. unless you
have first obtained an RMA number. Juniper Networks, Inc. reserves the right
to refuse shipments that do not have an RMA. Refused shipments will be
returned to the customer by collect freight.
327 Copyright © 2013, Juniper Networks, Inc.
Appendix G: Contacting Customer Support and Returning MX480 Hardware