Saving cdr records, Ivr service – Polycom RMX 1000 User Manual

Page 116

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Polycom RMX 1000 User Guide



13-3

Table 13-1

Parameter Description of CDR

Parameter

Description

Name

Shows the conference name and an icon indicating whether or

not the CDR record has been written to the RMX 1000’s

memory.

- CDR record saved
- CDR record not saved

Start Time

The actual start time for the conference.

Duration

The actual duration of the conference.

Reserved Duration

The reserved duration for the conference. You can check if the

conference was extended or shortened by comparing the

actual Duration to the Reserved Duration.

Status

Shows the conference status.

File Retrieved

Indicates if the CDR files have been previously retrieved to a

text file (Yes/No).

The functions for all these buttons on the page are as follows:

Refresh List - Refresh the CDR list to show newly created records.

Select All - Select all CDR records in the list.

Retrieve Formatted - Save the selected CDR records to a specified
location as formatted text (.txt files).

Retrieve - Save the selected CDR records to a specified location as plain
text (.cdr files).

- Move the cursor to the lower

right corner of the CDR list to activate this hidden control. It is used for
page turning, going to a specified page or directly going to the first
page/last page.

Saving CDR Records

To save the CDR records to your local machine:

1

Select the records to save from the CDR record list.

2

Click the Select All button to select all the files. To select multiple files,
Ctrl-click or Shift-click the files you want according to the Windows
operation.

3

Click the Retrieve Formatted button or Retrieve button, set a target
storage path in the pop-up Save Files dialog box, and then click OK to
save the records as formatted/plain text.

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