Drucker Diagnostics QBC STAR Dry Hematology Analyzer - Manual (Page 58)

QBC Star System Operator’s Manual
6000-300-000 7–8
402 Start-up data error
1. Record the error message displayed on the LCD screen
2. Export the support file (Ref. page 2-8)
3. Power down the instrument (Ref. page 4-10)
4. Turn the instrument Power on (Ref. page 4-2)
5. If the error persists contact QBC Technical Support
403 Printer hardware error
1. Record the error message displayed on the LCD screen
2. Export the support file (Ref. page 2-8)
3. Turn off the external printer
4. Power down the instrument (Ref. page 4-10)
5. Check that the connector from the External Printer to the back
of instrument is properly installed (Ref. page 2-5)
6. Turn the instrument Power on (Ref. page 4-2)
7. Turn on the power to external printer
8. If the error persists contact QBC Technical Support
404
Internal printer communication
error
1. Record the error message displayed on the LCD screen
2. Export the support file (Ref. page 2-8)
3. Pull the printer paper release lever towards the front of unit
(Ref. page 3-3)
4. Manually advance the paper using the manual advance wheel
(Ref. page 3-3)
5. If the paper advances, push the printer paper release lever to
lock the paper into place (Ref. page 3-3)
6. Power down the instrument (Ref. page 4-10)
7. Turn the instrument Power on (Ref. page 4-2)
8. If the error persists contact QBC Technical Support
406
Internal printer head high
temperature error
1. Record the error message displayed on the LCD screen
2. Export the support file (Ref. page 2-8)
3. Pull the printer paper release lever towards the front of unit
(Ref. page 3-3)
4. Manually advance the paper using the manual advance wheel
(Ref. page 3-3)
5. If the paper advances, push the printer paper release lever to
lock the paper into place (Ref. page 3-3)
6. Power down the instrument (Ref. page 4-10)
7. Turn the instrument Power on (Ref. page 4-2)
8. If the error persists contact QBC Technical Support
407
Internal printer over/under voltage
error
1. Record the error message displayed on the LCD screen
2. Export the support file (Ref. page 2-8)
3. Pull the printer paper release lever towards the front of unit
(Ref. page 3-3)
4. Manually advance the paper using the manual advance wheel
(Ref. page 3-3)
5. If the paper advances, push the printer paper release lever to
lock the paper into place (Ref. page 3-3)
6. Power down the instrument (Ref. page 4-10)
7. Turn the instrument Power on (Ref. page 4-2)
8. If the error persists contact QBC Technical Support