Drucker Diagnostics QBC STAR Dry Hematology Analyzer User Manual
Page 69
6000-300-000 7–19
7 – Troubleshooting
30
Tube not found
1. Record the error message on the LCD display
2. Create a support file (Ref. page 2-8)
3. Open the lid and visually check for the sample tube
a. If the sample tube is present, rotate it 180 degrees and
rescan the tube
b. If the sample tube is not present, contact Technical Support
for assistance
31
High exhaust temperature
1. Record the error message on the LCD display
2. Record when during the cycle the system error occurred
3. Create a support file (Ref. page 2-8)
4. Check
a. The setup of the device and confirm clearance envelope is
2.0 in. clearance minimum on each side of the unit
b. There are no obstructions in the exhaust port on the
bottom of the analyzer
5. Ensure
a. The analyzer is not running in corner or under an
overhead cabinet
b. The analyzer is not being operated outside of the
environmental specifications (Ref. page 2-3)
6. Turn the analyzer off. Wait 1 minute, and then turn it back on
7. If the problem persists contact Technical Support
40
Unreadable RBC / Grans interface (I3)
1. Record the error message on the LCD display
2. Create a support file (Ref. page 2-8)
3. Open the lid, rotate the sample 180 degrees and reinsert it
into rotor
4. Close the lid and rescan the sample
5. If the problem persists, draw a new sample and retest
6. If the problem persists after retest, create a new support file
and contact Technical Support
41
Unreadable Grans / LM interface (I4)
1. Record the error message on the LCD display
2. Create a support file (Ref. page 2-8)
3. Open the lid, rotate the sample 180 degrees and reinsert it
into rotor
4. Close the lid and rescan the sample
5. If the problem persists, draw a new sample and retest
6. If the problem persists after retest, create a new support file
and contact Technical Support
42
Unreadable LM / PLT interface (I5)
1. Record the error message on the LCD display
2. Create a support file (Ref. page 2-8)
3. Open the lid, rotate the sample 180 degrees and reinsert it
into rotor
4. Close the lid and rescan the sample
5. If the problem persists, draw a new sample and retest
6. If the problem persists after retest, create a new support file
and contact Technical Support
43
Unreadable PLT / plasma interface
(I6)
1. Record the error message on the LCD display
2. Create a support file (Ref. page 2-8)
3. Open the lid, rotate the sample 180 degrees and reinsert it
into rotor
4. Close the lid and rescan the sample
5. If the problem persists, draw a new sample and retest
6. If the problem persists after retest, create a new support file
and contact Technical Support