Drucker Diagnostics QBC STAR Dry Hematology Analyzer - Manual (Page 67)

6000-300-000 7–17
7 – Troubleshooting
10 Could not find closure
1. Record the error message on the LCD display
2. Create a support file (Ref. page 2-8)
3. Open the lid and visually check the sample
a. If the closure is not present, draw a new sample and retest
b. If the closure is present, rotate the sample 180 degrees
and rescan the sample
4. If the problem persists, create a new support file and contact
Technical Support
11 Could not find float bottom
1. Record the error message on the LCD display
2. Create a support file (Ref. page 2-8)
3. Open the lid and visually check the sample
a. If no visible buffy layer is observed, draw a new sample
and retest
b. If a visible buffy layer is observed, rotate the sample 180
degrees and rescan the sample
4. If problem persists, create a new support file and contact
Technical Support
12
Could not find RBC / Grans
interface
1. Record the error message on the LCD display
2. Create a support file (Ref. page 2-8)
3. Open the lid, rotate the sample 180 degrees and reinsert it
into rotor
4. Close lid and rescan the sample
5. If the problem persists, draw a new sample and retest
6. If the problem persists after retest, create a new support file
and contact Technical Support
13 Could not find Grans / LM interface
1. Record the error message on the LCD display
2. Create a support file (Ref. page 2-8)
3. Open the lid, rotate the sample 180 degrees and reinsert it
into rotor
4. Close lid and rescan the sample
5. If the problem persists, draw a new sample and retest
6. If the problem persists after retest, create a new support file
and contact Technical Support
14 Could not find LM / PLT interface
1. Record the error message on the LCD display
2. Create a support file (Ref. page 2-8)
3. Open the lid, rotate the sample 180 degrees and reinsert it
into rotor
4. Close the lid and rescan the sample
5. If the problem persists, draw a new sample and retest
6. If the problem persists after retest, create a new support file
and contact Technical Support
15 Could not find LM / Control interface
1. Record the error message on the LCD display
2. Create a support file (Ref. page 2-8)
3. Open the lid, rotate the sample 180 degrees and reinsert it
into rotor
4. Close the lid and rescan the sample
5. If the problem persists, draw a new sample and retest
6. If the problem persists after retest, create a new support file
and contact Technical Support