Brother HLL9410CDN Enterprise Color Laser Printer - Manual (Page 219)

Home > Troubleshooting > Error and Maintenance Messages
Error and Maintenance Messages
As with any sophisticated office product, errors may occur and supply items may have to be replaced. If this
happens, your machine identifies the error or required routine maintenance and shows the appropriate message.
The most common error and maintenance messages are shown in the table.
Follow the instructions in the
Action column to solve the error and remove the message.
You can correct most errors and perform routine maintenance by yourself. If you need more tips: Visit
support.brother.com , and click the FAQs & Troubleshooting page.
Error Message Cause Action
2-sided Disabled The back cover of the machine is
not closed completely. Close the back cover of the machine until it
locks in the closed position.
Access Denied The function you want to use is
restricted by Secure Function
Lock 3.0. Ask your administrator to check your Secure
Function Lock Settings.
Belt Error The belt unit is not installed
correctly. Remove the belt unit from your machine, and
put the belt unit back into the machine.
Calibration Calibration failed.
• Press and hold down to turn off the
machine. Wait a few seconds, and then
turn it on again. Perform the color
correction again using the LCD.
• Install a new belt unit.
• If the problem continues, contact Brother
Customer Service or your local Brother
dealer.
Cannot Detect Your machine cannot detect the
toner cartridge for the color
indicated on the LCD. Remove the toner cartridge for the color
indicated on the LCD from the drum unit, and
put the toner cartridge back into the drum unit.
Your machine cannot detect the
belt unit. Remove the belt unit from your machine, and
put the belt unit back into the machine.
Your machine cannot detect the
drum unit. Remove the drum unit from your machine, and
put the drum unit back into the machine.
Cannot Print ## The machine has a mechanical
problem.
• Press and hold to turn off the machine,
wait a few minutes, and then turn it on
again.
• If the problem continues, contact Brother
Customer Service or your local Brother
dealer.
Contact Brother Customer Service at:
1-877-BROTHER (1-877-276-8437)
(in
USA)
www.brother.ca/support (in Canada)
or to locate a Brother Authorized Service
Center, visit:
www.brother-usa.com/support .
Cartridge Error The toner cartridge is not installed
correctly. Pull out the drum unit, remove the toner
cartridge for the color that is indicated on the
LCD, and place it back in the drum unit. Install
the drum unit in the machine again.
If the problem continues, contact Brother
Customer Service or your local Brother dealer.
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