QuickLabel Vivo! Touch - Manual (Page 154)

Troubleshooting
140 Vivo! Touch User Guide
Media Jam At Image Drums Check for a media jam and remove it.
See “Clearing Media Jams” on page 134.
Media Jam At Top Of Form Sensor Check for a media jam and remove it.
See “Clearing Media Jams” on page 134.
Media Not Present At Top Of Form Sen-
sor Reload the label roll. See “Loading Label
Rolls” on page 21.
Media Supply Exhausted Load a new label roll. See “Loading Label
Rolls” on page 21.
Out of Toner - <Color> Replace the indicated toner cartridge.
See “Replacing Toner Cartridges” on page
122.
Pinch Roller Failed To Open Touch Load on the touchscreen.
Pinch Roller Open Load a label roll and touch Load on the
touchscreen. See “Loading Label Rolls” on
page 21.
Power Supply Fan Failure • Turn the printer power off, wait for
the LED near the touchscreen to turn
amber, and turn the power on again.
• Note the exact error message and
contact QuickLabel Support for help.
Printer Cover Open Close the printer cover.
Printer Not Ready, Retry Wait a moment, and try the action
again.
Sensor Type Not Calibrated • Repeat the media calibration process.
See “Calibrating Media” on page 28.
• Select a different sensor type that is
already calibrated.
System Error P# • Turn the printer power off, wait for
the LED near the touchscreen to turn
amber, and turn the power on again.
• Note the exact error message and
contact QuickLabel Support for help.
Message Solution