QNAP TVS-472XT 4-Bay NAS Enclosure - Manual (Page 465)

16. Helpdesk
Helpdesk is a built-in application that allows users to quickly find solutions or contact the QNAP support
team when they encounter any issues while using QTS and related applications.
Overview
On the Overview screen, you can contact the QNAP support team, browse frequently asked questions
and application notes, download QNAP user manuals, find out how to use a QNAP NAS, search the QNAP
knowledge base, and find compatible devices. This screen also displays Helpdesk message logs.
Title Description
Help Request Contact the QNAP support team by submitting your issues or questions.
QNAP Online
Tutorial & FAQ
Browse frequently asked questions and application notes for QNAP NAS and
applications.
NAS User Manual View or download QNAP NAS user manuals.
Help Center Find how to use a QNAP NAS.
QNAP Helpdesk
Knowledge Base
Search the QNAP knowledge base for answers from the support team for different
issues.
Compatibility List Find drives and devices that are compatible with QNAP NAS.
My Tickets View your submitted tickets status.
Configuring Settings
1. Open Helpdesk.
2. Go to Overview.
3. Click .
The Settings window appears.
4. Specify the message retention time.
5. Optional: Click Retain all messages.
6. Optional: Click I am allowing QNAP Support to access my system logs.
7. Optional: click Sign In.
The Settings window appears.
8. Specify your QNAP ID.
9. Specify the password.
10. Click Sign In.
11. Click Apply.
Help Request
Help Request allows users to directly submit requests to QNAP from your NAS. Helpdesk automatically
collects and attaches NAS system information and system logs to your request to help the QNAP technical
support team identify and troubleshoot potential issues.
QTS 4.4.x User Guide
Helpdesk 464